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Terms of Service & Policies

Fresh Start Cleaning Co. Terms of Service & Cancellation Policy

Last Updated: July 20, 2026

Please read these Terms of Service and Policies carefully before booking services with Fresh Start Cleaning Co. ("Company," "we," "us," or "our"). By booking a service, checking the agreement box on our scheduling page, or allowing our team into your property, you ("Client," "you," or "your") agree to be bound by these Terms.

 

1. Scope of Services & Estimates

  • Service Descriptions: We provide professional indoor and outdoor cleaning services. The specific tasks included depend on the service tier or custom package selected during booking.

  • Estimates vs. Actual Pricing: Online quotes and initial bookings are preliminary estimates based on standard property sizes, configurations, and average soil levels. They are not final binding offers.

 

2. On-Site Inspection & Price Adjustments

  • Right to Re-evaluate: Upon arrival, our cleaning technicians will inspect the property. We reserve the absolute right to adjust the final price or modify the scope of work if the property's condition is extreme or significantly differs from the details provided during booking.

  • Extreme Conditions: Extreme conditions include, but are not limited to, heavy hoarding, excessive clutter, severe pest infestations, biohazards (e.g., animal or human waste, mold, bodily fluids), or hazardous structural decay.

  • Client Notification: If a price adjustment is required due to extreme conditions, we will contact you immediately via phone or text before commencing work.

  • Refusal of Service: If you reject the adjusted price, or if our team deems the environment unsafe, we reserve the right to cancel the service immediately. In this scenario, you will be charged a Late Cancellation Fee equivalent to 20% of the original booking price.

 

3. Cancellation & Rescheduling Policy

  • We reserve time specifically for your property. Late cancellations hurt our staff's livelihood and prevent other clients from booking.

  • Standard Cancellation Window: You may cancel or reschedule your service free of charge up to 48 hours before your scheduled appointment time.

  • Late Cancellation Fee: Cancellations or rescheduling requests made between 24 and 48 hours before the appointment will be subject to a fee equal to 20% of the estimated service price.

  • Same-Day Cancellation / No-Show Fee: Cancellations made less than 24 hours before the appointment, or failure to provide access to the property upon arrival, will incur a fee equal to 100% of the estimated service price.

 

4. Lockout & Access Policy

  • Property Access: The Client must provide clear access to the property at the scheduled time. Access methods include being present to open the door, providing a key, sharing a lockbox code, or notifying gate security.

  • Waiting Period: If our team arrives and cannot access the property, they will attempt to contact you and will wait for a maximum of 15 minutes.

  • Lockout Enforcement: If access is not granted within this 15-minute window, it will be treated as a same-day cancellation, and the team will leave the premises. You will be billed for 100% of the service cost.

  • Utilities Required: The property must have working electricity and running water. If these utilities are unavailable upon arrival, we cannot clean, and the booking will be treated as a lockout (billed at 100%).

 

5. Media Release, Photos, and Video Recording

  • Before-and-After Photography: As a standard industry practice, our technicians take photos of your property before starting and after finishing. These photos serve as internal proof of performance and protect against liability.

  • Optional Video Recording: If you explicitly opt-in for the "Video Recording" add-on service, Fresh Start Cleaning Co. is authorized to record continuous video footage throughout the entire cleaning process.

  • Promotional Media Consent: By agreeing to these Terms, you grant Fresh Start Cleaning Co. an irrevocable, perpetual, worldwide, royalty-free license to use before-and-after photos and video recordings for public marketing, social media, portfolios, and promotional materials.

  • Privacy & Redaction Pledge: We value your privacy. We promise to review all promotional footage and blur, redact, or crop out sensitive personal identifiers, including family photographs, mail/documents showing names or addresses, financial statements, and high-value personal assets.

  • Ownership: Fresh Start Cleaning Co. retains 100% copyright ownership of all media recorded by our staff during the service.

 

6. Client Responsibilities & Safety

  • Hazardous Items: Clients must secure and put away all firearms, weapons, illegal substances, and hazardous chemicals prior to our arrival.

  • Valuables & Cash: Please secure jewelry, cash, collectibles, and highly sentimental items. While our staff is vetted, we are not liable for the alleged disappearance of unsecured cash or uninventoried valuables.

  • Pets: For the safety of your pets and our staff, all pets must be secured in a kennel, crate, or separate room not included in the cleaning scope for the duration of the service. We are not responsible for pets escaping the property due to open doors. 

 

7. Pre-Existing Damage & Liability Limitations

  • Notification of Fragile Items: The Client must inform us of any unstable, broken, or improperly installed fixtures (e.g., loose shelving, cracked mirrors, unstable blinds, damaged outdoor siding) before cleaning begins.

  • Liability Cap: Fresh Start Cleaning Co. is fully insured. However, we are not liable for damage resulting from normal wear and tear, pre-existing structural or cosmetic flaws, or improperly installed household items.

  • Damage Claims: Any claim for damage allegedly caused by our team must be reported in writing with photo evidence to our customer support within 24 hours of service completion. Failure to report within 24 hours waives the right to a claim.

  • Refund Policy: We do not offer cash refunds. If you are dissatisfied with a specific area of your clean, notify us within 24 hours, and we will send a team back to re-clean the disputed area free of charge.

 

8. Legal and Local Compliance

  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the service is performed.

  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

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